HANDMADE IN THE UK * 5-YEAR GUARANTEE

Delivery & Returns

All deliveries are FREE and made by either DHL or DPD using carbon neutral delivery services

REGION DELIVERY TIME
UK
1-4 working days
US
2-4 working days
Europe
2-4 working days
Australia
3-5 working days
ROW
3-5 working days 
Orders purchased before 1pm will be dispatched same working day.
Orders after 1pm will be dispatched next working day.
 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please email us at info@naeco.co.uk to arrange for your return or exchange in advance. We cannot guarantee a refund or return if you are sending your return back using your own methods. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

(if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

(if applicable)
We are happy to exchange items if you would like another size or colour after purchase. If you need to exchange it for the same item, send us an email at info@naeco.co.uk and send your item to: NAECO, Unit 26, 135 Salusbury Road, , Queens Park, London, NW6 6RJ.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: NAECO, Unit 26, 135 Salusbury Road, , Queens Park, London, NW6 6RJ.

Postage

To return an item please contact lifeguard@naeco.co.uk and we will give you instructions to complete this.