HANDMADE IN THE UK * 5-YEAR GUARANTEE

FAQ

ANSWERS TO YOUR QUESTIONS

Delivery & Returns

All deliveries are FREE and carried out by DHL using carbon neutral delivery services.

UK
1-4 working days
US
2-4 working days
Europe
2-4 working days
Australia
3-5 working days 
ROW
3-5 working days

All orders placed before 1 pm are dispatched on the same working day. Orders placed after 1 pm will be dispatched on the following working day.

Return your purchase for free within 30 days of placing your order. All items must be in their original condition, unused and with all tags in their original packaging for your purchase to be eligible for a return.

If 30 days have passed since you’ve made your purchase, we are unable to offer you a refund or an exchange.

To arrange your return or exchange, please email us at concierge@naeco.co.uk with your order number, receipt or proof of purchase and which item you’d like to return. We will then arrange the return for you. Please note that we are unable to guarantee a refund or exchange if you send back your items using your own methods.

Once your return has been received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return has been approved, then your refund will be processed and a credit will automatically be applied to your original payment method. This process normally takes between 3-5 working days.

Only regular priced items may be refunded. Unfortunately, we are unable to issue refunds for sale items.

We are happy to exchange items you’ve purchased for you if you have changed your mind and would like another size or colour. Please send us an email at concierge@naeco.co.uk and we’ll send you instructions for your return.

If an item was marked as a gift when it was purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we have received the item, the gift certificate will be mailed to you.

If the item wasn’t marked as a gift when it was purchased, or the gift giver had the order shipped to themselves to give to you, we will send them a refund and they will find out about your return.

To return your product, please mail your parcel to:
Naeco, Ltd
Unit 26 135 Salusbury Road
London, United Kingdom NW6 6RJ

To return an item, please email us at concierge@naeco.co.uk to receive your return label and instructions.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@naeco.co.uk or by mail at
Naeco
[Re: Privacy Compliance Officer]
20-22 Wenlock Road, Hoxton, London, N1 7GU